CURIOUSA LTD TERMS AND CONDITIONS
No-one likes small print, so we've tried to keep our Terms and Conditions as clear as possible to ensure you get the best possible service and your Curiousa & Curiousa hand-blown glass lights are installed safely for you to enjoy for years to come.
Glass colour, flex and fitting samples from our normal hand-blown range of lights can be ordered at no charge. The transparent and semi-opaque samples are in separate packs, so please request both if required. We can also blow colourless glass. Special colours can be blown at a cost of £30 per sample.
Free-Blown and Bespoke Lighting
Bespoke commissions can be undertaken, with a quotation provided at the time of enquiry. As each piece is unique and free-blown, any small imperfections, slight variations in colour and size are all part of the making process. There may be small chips around the drill hole, which is an inevitable feature of hand-drilled glass. However, these will always be covered by the lamp holder.
LIGHT PIECES MUST BE INSTALLED BY A QUALIFIED ELECTRICIAN and in accordance with the customer’s country’s current wiring and building regulations. It is the customer’s responsibility to ensure all suspension points for any light piece is sufficient to safely hold the specified weight (see relevant weights on previous pages). Fixings to the ceiling are not supplied – please use suitable fixings for installation. Installation is the sole responsibility of the customer unless otherwise stated on the quotation.
Repairs & Maintenance
Upkeep of the light piece is the sole responsibility of the customer unless otherwise arranged. It is important that a qualified electrician undertakes electrical repairs. If you damage your light we offer a full repair service and a quotation will be supplied at the time of enquiry.
We recommend you polish the glass with a spray of water and an E-Cloth (www.e-cloth.com). Ensure the light is switched off when cleaning and care must be taken not to pull the flex or allow water to fall on the fitment. Regular dusting with a feather duster will also help keep the glass clean. Cleaning packs are available at an additional cost of £10 each (ex.VAT).
E26 fittings are supplied for North America and Japan. Instead of a three cord fabric twisted flex, a single braided flex is used for these fittings, available in all the standard flex colours. All individual parts used are UL rated. We do not stock E26 bulbs and these must be supplied by the customer.
Descriptions and Price
As the description of the goods or their prices may change at any time without notice, we advise that you contact us to confirm any details. Any weights, dimensions and capacities given are approximate only.
Conditions of Sale and Payment
Orders require a minimum of 50% deposit for work to commence and payment in full for all international sales. It is important to confirm all details in the order and to check any associated designs or drawings are correct. For most orders we aim to deliver 6 to 8 weeks from receipt of your first payment and a delivery date will be confirmed once this has been received. Any remaining balance should be paid sufficiently before the delivery date quoted, to allow for the clearing of funds, as orders will not be released/dispatched until full payment has been received. For large bespoke chandeliers and orders with a quantity of 15 or more pendants a longer lead-time will be required, to be confirmed at the time of ordering. If an order is placed but then cancelled, Curiousa Ltd will retain the deposit.
Delivery and Collection
We deliver worldwide and costs are quoted at the time of ordering. Any taxes payable at the destination port, customs clearance fees, or any other costs, are the responsibility of the customer. Delivery takes approx. 6 to 8 weeks from receipt of the deposit, unless otherwise arranged (see above). A dispatch note will be emailed referencing a tracking number for each package; all packages have to be signed for on delivery. At delivery, the light must be checked thoroughly for damage. If it has been damaged in transit, a replacement piece will be resent at no extra cost. Any damage after delivery is not our responsibility and replacements will incur additional costs. If a customer organises their own shipping, once collected from our premises, risk passes to the customer, and any damage incurred thereafter will not be our responsibility.
Copyright and Intellectual Property Rights
Curiousa Ltd retains full rights to it’s intellectual property in relation to it’s products, including copyright of images, design & drawings exclusively prepared by Curiousa Ltd, copy from the Curiousa website or any online or printed media prepared by Curiousa Ltd or on it’s behalf, and that these rights belong solely to Curiousa Ltd.
We accept no responsibility and will have no liability for any claim arising through following advice, or using information of any kind stated on this website or through any form of communication, verbal or otherwise with Curiousa Ltd or it’s agents.
Keeping You Informed
All our customers who provide their email address to either request a quotation or purchase our lights will be added to our mailing list to be kept up to date on special events, news and product launches. You are free to unsubscribe at any time by using the unsubscribe function inlcuded with every newsletter. Your details will only ever be used by Curiousa Ltd. and are never passed on to any third party.