Frequently Asked Questions
We've put together a series of FAQs to address frequently asked questions by our customers. If your question isn't answered here, then please get in touch with us and our team is happy to help.
Q. As the lights are made to order, how long does it take to get delivery?
A. Normally 6 to 8 weeks from cleared payment of a 50% deposit (with the final balance to paid one week before delivery), although bespoke or larger orders may take longer.
Q. How do I make payment?
A. Bank transfer is our favoured way, and our account details are shown at the bottom of the invoice. If you prefer, we can send you an email link to pay by card, arrange to take payment over the phone.
Q. Do you work with distributors in other countries?
A. We don’t work with distributors although we can supply to distributors on a per order basis for customers. We mainly deal directly with all our customers and post our lights all over the world.
Q. What happens if my lights arrive broken?
A. This rarely happens but if it did we would replace your lights free of charge.
Q. Do you only deal with trade?
A. No, we deal with direct customers too.
Q. Do you sell through retail shops?
A. Not usually. Our main customers are interior and lighting designers and architects.
Q. If I am a trade customer how do I create an account?
A. All you need to do is prove you are trade - in most instances a professional website would be all that’s required.
Q. Can I visit your showroom?
A. Yes, we have a showroom in our studio in Wirksworth, Derbyshire as well as a London showroom in Chelsea. Just let us know when you are coming and you will be very welcome.
The best times are 10am - 4.30pm Monday to Friday for our Derbyshire showroom and our London showroom is by appointment only.
Q. Can I see some examples of your lights in London?
A. Of course. Our London showroom is located at Worlds End Studios, 132-134 Lots Rd, Chelsea, London SW10 0RJ. We also have our lights displayed in various locations. For example our Triptych Stacks are displayed at Martin Moore Kitchens in Notting Hill. Please call for a showroom appointment or for up to date details on locations.
Q. Are glass sample packs free?
A. Yes and we have two types. Just let us know whether you want the transparent colour range or the semi-opaque.
Q. Do you ever have a sale?
A. We have seconds we sell all year round with a 30% discount.
Q. Can you blow different shape shades to the ones in your range?
A. Yes we can. We don’t use moulds so, within reason, we can blow a shape specially for you- however, we have a strict policy that we will not directly copy current designs from other lighting companies, all our lights are original in design.
Q. How large can you make your chandeliers?
A. Within reason we can make them as large as you want. They can be specially made for your space.